Building Success One Step At A Time


accelerate your success

Whether you are looking to develop soft skills in a hard world, or negotiation skills for positive outcomes, or you want to strengthen customer service skills to keep more customers, whatever your team needs, Success Corporate Training delivers for you.

With 9 program tracks and 25 courses carefully designed as full day interactive workshops, we develop the skills your team needs to deliver results for you.




Soft skills are the skills that allow us to work effectively with others.  Soft skills are the lynchpins that hold people and an organization effectively together toward a common goal.

Investing to build effective soft skills can contribute to a more efficient, more harmonious and more productive workplace – as well as to you own overall job happiness and satisfaction.

 During the course of this 1-day workshop, you will develop techniques and practice the application of important soft skills including: 

  1. Communication
  2. Listening
  3. Showing Empathy
  4. Networking
  5. Self-Confidence
  6. Giving and receiving feedback
  7. Self-Awareness
  8. Self-Management
  9. Social Awareness
  10. Relationship Management

This course workshop explores the application of these soft skills through illustration and demonstration through applied practice and interactive learning.

Investing to build effective soft skills can contribute to a more efficient, more harmonious and more productive workplace – as well as to your own overall job happiness and satisfaction.


Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviours, moods, and impulses, and to manage them best according to the situation.

This 1-day workshop is designed to help you in the following ways:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate more effectively with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.

Emotional intelligence is one of the most powerful & relevant indicators of success in in life and business. Teams working together with emotional intelligence are highly effective and carry a competitive edge.


Before someone can be a self-leader, they need to know ways to become a self-leader.

Self-leaders are built from within but the skills, insights and perspetive need to be sparked with support from the outside.

At the end of this 1-day workshop, participants should be able to:

  • Understand what self-leadership is
  • Develop self-awareness
  • Know your intentions
  • Know your values
  • Be aware of obstacles to self-leadership
  • Motivate yourself
  • Set goals
  • Reward yourself when positive things happen
  • Think positively
  • Develop appreciation to constantly develop yourself.
  • Establish a drive to work hard for what you want, and work even harder to keep it that way.
  • Enhance self-efficacy – understanding, whatever comes your way is something that you can handle.

As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others.

No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.

Growth = Success

When your people grow, so does your business.

You may not be able to hire all the skills you need off the street but you can fast-track to build and sharpen them in your business with Success Corporate Training.







The desire for productivity is universal.  But the entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

At the end of this 1-day workshop, participants should be able to:

  • Set and evaluate SMART goals
  • Use routines to maximize their productivity
  • Use scheduling tools to make the most of their time
  • Stay on top of their to-do list
  • Start new tasks and projects on the right foot
  • Use basic project management techniques
  • Organize their physical and virtual workspaces for maximum efficiency
  • Take back time from e-mail and handheld devices

Cherish your dreams, as they are the children of your soul, the blueprints of your ultimate achievements.

Napoleon Hill

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals.


With foundational concepts in place, systems are introduced in this program for participants to support achieving personal and professional goals.

At the end of this 1-day workshop, participants should be able to:

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks as priority
  • Self-motivate
  • Create SMART goals

With effective systems, planning and action program participants learn how to manage and accomplish objectives based on priorities and how to set realistic goals and manageable timeframes. Following the advice in this course will help increase your team’s productivity and help your team effectively achieve winning objectives.


Personal productivity is important but working effectively in teams is vital for business success.

By the end of this 1-day workshop, participants will learn:

  • Planning and Preparing
  • Identifying the Participants
  • How to choose the time and place
  • How to create the agenda
  • How to set up the meeting space
  • How to incorporate your electronic options
  • Meeting Roles and Responsibilities
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • How to take minutes
  • How to make the most of your meeting using games, activities and prizes

Too much time and energy can be wasted with ineffective meetings.  But when teams are harnessed for high performance collaboration, the returns can be exponential.

Productivity = Results

Productivity is about learning the strategies and skills that maximize effectivenes – both personally and as a team.




Handling difficult conversations is one of the most challenging aspects of customer service.  And it is one of the most valuable skills you can equip your team with.

At the end of this 1-day workshop, participants should be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a dialogue structure to consistently handle and diffuse issues
  • Learn de-escalation techniques to avoid triggering reactions
  • Build personlised conversation maps to keep interactions on track
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
  • Establish techniques to progress toward positive resolutions

Save just 1 customer with a well-handled customer service call, and you more than pay for the investment of your training.

Now imagine getting that return over-and-over as your team applies these skills to keep and retain more of your clients on a daily basis.


Negotiation isn’t just for closing the deals.  Every relationship is a series of negotiations.  And the customer service relationship requires effective negotiation skills to arrive at positive outcomes

This 1-day workshop is designed to help you in the following ways:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

Most people are not natural born negotiators. The good news is that negotiation skills can be learned and applied to support more effective customer service for your business.


Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress.

This 1-day workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

At the end of this workshop, participants will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them
  • Manage stress and work more effectively 

Adopting the right attitude can convert a negative stress into a positive one.

Hans Selye

Keep More Clients

Keeping more clients is one of the quickest, easiest ways to improve your bottom line.




There are many traits that customers look for in a purchase decision – not only products or services you provide, but in your sales people, too.

As the only link between the product and the customer, it is vital for your sales force to develop these important traits.

At the end of this 1-day workshop, participants should be able to:

  • Learn how to develop effective sales traits to improve results
  • Understand how to profile and “know” your clients better
  • Better represent the product/service
  • Cultivate effective leads
  • Sell with authority
  • Learn how to build trusting, long term relationships with customers

“Sales” is so much more than the standard definition of providing a customer with goods, in exchange for money.  Sales is unlocking the value of your product or service to help move your prospects along the path to becoming your clients.

These 10 Sales Secrets are the foundation for accelerating sales success.



While designed to enhance and support sales reps and managers, this program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader.

By the end of this 1-day workshop, you should be able to:

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions, and discussion.

No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.


Everyone who works in sales will run into sales objections. From retail employees on the sales floor to sales executives, people at every level of the business need to learn how to overcome sales objections.

By the end of this 1-day workshop, participants should be able to:

  • Understand the factors that contribute to customer objections.
  • Define different objections.
  • Recognize different strategies to overcome objections.
  • Identify the real objections.
  • Find points of interest.
  • Learn how to deflate objections and close the sale.

With the right training, it is possible to turn objections into opportunities. Investing in sales objection training will help improve sales and the company’s bottom line.

Increase Sales

Nothing happens until someone sells something.  Give your team the skills and insights  and persuasive techniques to maximize their efforts and give you bigger sales results.




Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay employed longer, with the company.

At the end of this 1-day workshop, participants should be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Having a health and wellness program to help those employees stay healthy helps you as an employer, and the employee.


While a training program on workplace harmony and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year.

The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. 

By the end of this 1-day workshop, participants will be able to:

  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed with objective to support workplace harmony.


Teamwork is essential for business success.  The key to successful team building is addressing the importance of chemistry between team members.

This workshop will involve participants exploring the different aspects of a team, as well as ways that they can become a top-notch team performer.

By the end of this 1-day workshop, participants should be able to:

  • Understand the team development model
  • Identify team chemistry
  • Create vision and goals
  • Appreciate diversity
  • Manage conflict
  • Describe the concept of a team, and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses, benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems
  • List actions to do — and those to avoid — when encouraging teamwork

It is not enough to have a group of people work on a project.  People need to connect and balance each others’ strengths.

By understanding chemistry as you build your team, you will increase the chance of avoiding pitfalls & distractions while developing a sense of unity and winning chemistry.

Corporate Culture

Your culture is vital to your business success because it shapes everything about your brand identity and path to success.




Networking is vital in our in modern connected world. Many people focus on external networking, but the networking process must be used with the company in order to be truely effective.

At the end of this 1-day workshop, participants should be able to:

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully

By following the information outlined in this publication, you will be able to network effectively and reap the rewards that come with making connections within the organization


The term, “networking,” is frequently tossed around the business world. It is easy to talk about networking, but implementing it is another matter, particularly when you have to go beyond the confines of the workplace.

Fortunately, this program is designed to improve your networking skills helping you create a solid network and position yourself for success. 

At the end of this 1-day workshop, participants will able to:

  • Identify and avoid obstacles
  • Implement networking principles
  • Use online tools
  • Prioritize contacts
  • Manage networks effectively

Networking outside of your company takes time and energy, but the reward is certainly worth the effort when you do so with skill, purpose and effective planning.


In the information age and the connected econommy, personal branding is necessary for the success of any company or individual.

A positive brand is necessary for success.  Taking control of your public image is no longer an option.

At the end of this 1-day workshop, participants should be able to:

  • Define your image.
  • Control your image.
  • Understand how to sharpen your brand.
  • Use social media appropriately.
  • Manage your brand in a crisis.
  • Develop a professional appearance.

Failing to manage personal branding can lead to misinformation about you or your company becoming public.

Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see as you build your own success.

Networking Success

In the connection economy, effectve networking skills are vital for your success.




While many who enter into management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path.

Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected.

Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

At the end of this 1-day workshop, participants should be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust.

This program is designed to support the steps for what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.


Talent management is essential to the success of any organization. Leaders need to recruit, train, and retain qualified employees.

Providing incentives and developing individuals is the difference between engaging people and merely employing them.

At the end of this 1-day workshop, you will be able to:

  • Define talent and talent management.
  • Understand the benefits of talent management.
  • Recognize performance management and ways to review talent.
  • Identify employee engagement.
  • Create assessments and training programs.
  • Learn how to improve employee retention.

Investing in talent management will provide financial benefits as it improves the company’s culture and elevates employee retention.


Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest of the team.

At the end of this 1-day workshop, participants should be able to:

  • Know how to present the current open position
  • Develop a workable hiring strategy
  • Know how to determine which candidates to interview
  • Steps and techniques to use in an interview
  • Welcome newly hired employees
  • Find potential candidates for the position

By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements, but the candidate’s attributes, you can hire the best people for your company.

Art of Management

Managers are made, not born.  More than perhaps any other skill, management is a discipline.  Leaders can appear up and down the line but the manager is the one responsible for maintaining order and delivering results.




Everyone agrees that a motivated workforce is far more likely to be a successful workforce.

Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees.

This program is designed to show participants the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.

By the end of this 1-day workshop, participants will:

  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation.
  • Setting clear and defined goals.
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.

There is a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals.

This program supports the important elements necessary to get the right balance in order and ensure that you have a motivated workforce. 


Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done.

Influence is subtle, yet incredibly powerful. You can order someone to do a task, but you cannot order them to do their best.  Influence is the soul of leadership.

Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead.

By the end of this 1-day workshop, participants will be able to:

  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Coaching
  • Explain leading by Participating
  • Explain leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals

What is it that makes a leader, and what separates the good from the great? This workshop will explore different leadership theories and examine what makes a great leader and help to incorporate this into your own leadership role and personal style.


In today’s business world, it is imperative to draw out the best of our people, without letting your product or service suffer. Assembling a high performance team of well-trained remote employees is another way you can increase productivity while maintaining quality and culture.

At the end of this 1-day workshop, participants should be able to:

  • Understand the benefits of high performance teams
  • Define high performance teams.
  • Define local vs remote workforce.
  • Understand the characteristics of a high performance team.
  • Understand how to create teamwork.
  • Understand the importance of communication.
  • Understand how to train your high performance team of employees.
  • Learn how to manage a high performance team.
  • Learn the techniques of an effective team meeting.
  • Address challenges
  • Conduct effective meetings
  • Adequately praise team members
  • Be able to see the big team picture
  • Amplify team collaboration 

A high performance team can be used in many areas of a company.  Tasks for a high performance team could be as simple as sending out a high volume of mailers, or as extensive as creating a new software to help with medical research.

What would you accomplish in your business with a high performance team focus?

Corporate Culture

Your culture is vital to your business success because it shapes everything about your brand identity and path to success.

Charge Forward

The Key To Success

Yes.  You coach & develop your people.  You want the best for them.  And you REALLY want the best for your business.  So don’t wait.  Start now!

Because, you don’t have to do it alone. You can fast-track your team to success.  It’s all right here.

  • Soft Skills
  • Productivity
  • Customer Service
  • Sales Performance
  • High Performance Culture
  • Networking
  • Management
  • Leadership

Now, let’s get started!

Business Training Packages

Flexible Pricing to Fit Your Budget

Prices starting at $1,500 CAD


Your business can only grow to the extent that your people do.

Giving your team these important skills, tools and ability elevates their game.  It helps your business run more smoothly.

Your training increases employee engagement and improves your business culture.

Training gives you a competitive edge in a hard world to help you and your team win.

Let’s get started!



It all starts with a conversation.

Flexible course structures and scheduling upon request.



 Does not include recommended catering for participants.
* Training materials & resources printed and priced separately
** Materials additional $295 for each 6 participants.
*** Travel & lodging (if required) billed at cost.
**** Pricing plus HST.


Get Started Today!

3601 Hwy 7 East, Unit 400
Markham, On